1. Introduction
SAAZON ("we," "our," or "us") is a technology platform operated by DaPayX Holding LLC that connects independent home-based cooks ("Cooks") with customers seeking home-prepared meals. SAAZON does not prepare, handle, or deliver food. We act solely as an intermediary platform facilitating connections and payments between users.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services.
2. Information We Collect
Personal Information
- Name, email address, phone number, and password
- Profile photo and account preferences
- Address and delivery-related information
Cook Information
- Business name, menu, pricing, availability, and descriptions
- Payout and onboarding information required for payment processing
Location Data
We collect precise location data (with your permission) to:
- Show nearby cooks
- Enable delivery coordination
- Provide real-time order tracking
You can disable location services at any time through your device settings.
Transaction Information
- Order details and purchase history
- Payment transaction data processed through Stripe
- Delivery details and communication records
Device & Usage Data
- Device type, OS, IP address
- App activity, crash logs, and performance metrics
- Push notification tokens
3. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Connect customers with independent cooks
- Process payments and facilitate payouts via Stripe
- Enable communication between users
- Provide real-time order updates and notifications
- Improve app performance and user experience
- Prevent fraud and enforce platform policies
- Provide customer support
4. Payments and Financial Information
All payments are processed through Stripe, a third-party payment processor.
- SAAZON does not store full payment card details
- Stripe may collect and process payment information in accordance with its own privacy policy
- For marketplace transactions, funds may be distributed between users (e.g., cooks and platform fees)
5. Information Sharing
We do not sell your personal information.
We may share information in the following cases:
Between Users
- Customer and Cook information necessary to complete an order
Service Providers
- Stripe (payment processing)
- Firebase / Google (notifications and analytics)
Legal Requirements
- When required by law
- To protect rights, safety, or prevent fraud
6. Data Retention
We retain your information as long as your account is active or as needed to:
- Provide services
- Comply with legal obligations
- Resolve disputes
You may request deletion of your account at any time.
7. Your Rights (California Residents)
If you are a California resident, you have the right to:
- Request access to your personal data
- Request deletion of your data
- Know what information is collected and how it is used
To exercise these rights, contact us at: support@saazon.com
8. Data Security
We implement industry-standard security measures, including:
- Encrypted communications (HTTPS)
- Secure authentication systems
- Access controls and monitoring
However, no system is completely secure.
9. Children's Privacy
SAAZON is not intended for individuals under 13 years of age. We do not knowingly collect data from children.
10. Third-Party Services
We use third-party services including:
- Stripe (payments)
- Firebase / Google (analytics, notifications)
- Mapping services (e.g., OpenStreetMap)
These services operate under their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes via email or in-app notifications.
12. Contact Us
If you have any questions, contact:
13. Platform Disclaimer
SAAZON is a marketplace platform. Independent cooks are solely responsible for food preparation, safety, and compliance with local regulations. SAAZON does not assume liability for food quality, preparation, or delivery.